• Lead a customer-focused reception team across the beautiful Coffs Coast Holiday Parks
• Combine your leadership, administration and guest service expertise in a dynamic tourism environment
• Be part of a team delivering exceptional holiday experiences for visitors to our region

About the role

Are you a natural leader who thrives on creating exceptional customer experiences? As Reception Supervisor, you'll be the welcoming face and operational heartbeat of our Holiday Parks reception team, ensuring every guest enjoys a seamless and memorable stay from arrival to departure. You'll lead a team of Receptionists and Reservationists, oversee bookings and guest enquiries, coordinate daily reception operations, and help maintain the high standards that make our parks a destination of choice on the Coffs Coast.

This is a hands-on leadership role where no two days are the same. From supporting your team and resolving customer concerns to managing reservations, administrative processes and retail operations, you'll play a key role in delivering outstanding service while contributing to the success and reputation of our Holiday Parks.

Please refer to the Position Description for a more detailed understanding of the role.

About you

You're an experienced customer service professional who leads by example and enjoys bringing out the best in others. You have a passion for creating positive guest experiences, the confidence to manage competing priorities in a busy environment, and the ability to remain calm and solutions-focused when challenges arise.

Your strong communication and interpersonal skills allow you to build positive relationships with guests, residents, colleagues and stakeholders alike. You'll bring experience supervising or mentoring staff, sound administrative and computer skills, and a commitment to delivering professional, customer-focused service every day. A Certificate III in Business (or equivalent) and a current Class C Driver Licence are essential, while experience in tourism, hospitality, accommodation or reservations environments will be highly regarded.

What's on offer?

• Competitive Salary commencing at $72k depending on your capabilities and experience + applicable allowances + 12% superannuation
• Permanent Full Time | 35 hours per week
• Flex time available in accordance with City procedures
• Opportunities to work across our four stunning Coffs Coast Holiday Park locations
• Generous leave entitlements and flexible work arrangements
• Numerous benefits as outlined here!

About us

The City of Coffs Harbour strives to ensure the community and visitors can enjoy and grow the City's opportunities. We empower our people to innovate and work collaboratively with accountability and respect at the core of our approach. This is an excellent opportunity to be a part of a dynamic organisation and a thriving community in one of NSW's most beautiful regions. Check out the benefits of living on the Coffs Coast

Hear from our General Manager, Murray "Muz" Wood, on why a career at the City may be right for you!

Want to chat?

Please reach out to Jaimee Bunyan, Administration Manager on jaimee.bunyan@chcc.nsw.gov.au or via phone 0498 696 855 to discuss the role in more detail.

If you have any queries around or require specific assistance or adjustments with any aspect of the application/recruitment process, please reach out to our Talent Acquisition Team via email at recruitment@chcc.nsw.gov.au

Want to apply?

The application process and further details, including the Position Description, can be found below.

Applications are to be submitted by 9pm (AEST, NSW) on the advertised closing date.

Thinking about relocating to regional NSW? The Welcome Experience is a free service designed to help you settle in, providing personalised support and connecting you with local communities, essential services, and lifestyle opportunities.

The City of Coffs Harbour is dedicated to fostering an inclusive and respectful workplace based on the principles of employment equity and diversity. We actively encourage applications from individuals from diverse backgrounds, regardless of race, religion, nationality, gender, sexual orientation, age, veteran or disability status.