• Lead the delivery of exceptional guest experiences across Coffs Coast Holiday Parks
• Drive customer service excellence, team performance and commercial outcomes
• Play a key role in a thriving tourism business in one of NSW's most beautiful regions

About the role

We are seeking an experienced and motivated Administration Manager to lead the administration, customer service and office operations across our Holiday Parks. This is a fantastic opportunity to join a high-performing Commercial Business team and contribute to the continued success and growth of one of the region's most popular tourism offerings.

In this role, you will oversee administrative functions, coordinate staff and resources, and support the delivery of outstanding customer experiences. You'll also play a key role in managing booking systems, supporting marketing initiatives, monitoring performance outcomes, and driving continuous improvement across park operations. Working closely with operational teams and stakeholders, you will help ensure efficient, high-quality service delivery while fostering a positive and collaborative team environment.

Please refer to the Position Description for a more detailed understanding of the role.

About you

You are an experienced administration or operations leader with a background in tourism, hospitality or commercial business environments. You bring strong organisational and leadership capability, with the ability to coordinate teams, manage competing priorities and deliver high-quality customer outcomes. Your communication skills are well developed, enabling you to engage effectively with stakeholders at all levels. You are confident working with business systems, including booking or reservations platforms, and you understand the importance of financial performance, compliance and continuous improvement. A proactive and solutions-focused mindset will see you thrive in this dynamic environment..

What's on offer?

• Competitive Salary from $102,967.77 depending on your capabilities and experience + 12% superannuation
• Permanent Full Time 35 hours per week
• Flex time, flexible work arrangements and generous leave entitlements!
• Numerous benefits as outlined here!

About us

The City of Coffs Harbour strives to ensure the community and visitors can enjoy and grow the City's opportunities. We empower our people to innovate and work collaboratively with accountability and respect at the core of our approach. This is an excellent opportunity to be a part of a dynamic organisation and a thriving community in one of NSW's most beautiful regions. Check out the benefits of living on the Coffs Coast

Hear from our General Manager, Murray "Muz" Wood, on why a career at the City may be right for you!

Want to chat?

Please reach out to Sean Hone, Manager Holiday Parks on sean.hone@chcc.nsw.gov.au or via phone 0428 606 508 to discuss the role in more detail.

If you have any queries around or require specific assistance or adjustments with any aspect of the application/recruitment process, please reach out to our Talent Acquisition Team via email at recruitment@chcc.nsw.gov.au

Want to apply?

The application process and further details, including the Position Description, can be found below.

Applications are to be submitted by 9pm (AEST, NSW) on the advertised closing date.

The City of Coffs Harbour is dedicated to fostering an inclusive and respectful workplace based on the principles of employment equity and diversity. We actively encourage applications from individuals from diverse backgrounds, regardless of race, religion, nationality, gender, sexual orientation, age, veteran or disability status.