• Do you have a passion for the art, history and the community?
• Are you an engaging, customer focused individual?
• Join the team and journey at Yarrila Place!

About the role

At Yarrila Arts and Museum (YAM) the Visitor Experience Officer will assist in and support the delivery of Museum and Gallery services to the community and provide a positive visitor experience at various touchpoints throughout the facility.

The successful candidate will be a positive team player and have significant customer service experience in a cultural or high focused customer service environment. They will be able to connect with and interact professionally with a diverse clientele that visit Yarrila Arts and Museum.

Please refer to the Position Description for a more detailed understanding of the role.

Do you have these key attributes?

• The ability to prioritise daily tasks while delivering exceptional customer service.
• The expertise to communicate effectively across multiple platforms.
• Ability to think proactively and be solution focussed.
• Be flexible and willing to assist in a range of duties relating to Cultural Services public programs, events, and exhibitions across YAM and the library service.

What's on offer?

• Multiple Casual Positions Available
• Competitive Salary (from $35.45 - $36.81 /hour) depending on your capabilities and experience + 25% Casual Loading + 12% Superannuation

Essentials Qualifications and Experience

• Minimum of Certificate III in a relevant field such as Museum Studies, Fine Arts, Visual Arts, Marketing or Cultural Heritage.
• Demonstrated experience in a cultural facility or in a relevant customer focussed service organisation.
• Current C Class Drivers Licence.
• Current NSW Working with Children Check.
• Police Check.
• Responsible Service of Alcohol (RSA) - Desirable

About us

The City of Coffs Harbour strives to ensure the community and visitors can enjoy and grow the City's opportunities. We empower our people to innovate and work collaboratively with accountability and respect at the core of our approach. This is an excellent opportunity to be a part of a dynamic organisation and a thriving community in one of NSW's most beautiful regions. Check out the benefits of living on the Coffs Coast

Want to chat?

Please reach out to Carrie Kibbler, Section Leader Museum and Gallery on carrie.kibbler@chcc.nsw.gov.au or via phone 0417 494 599 or at to discuss the role in more detail.

If you have any queries around or require specific assistance or adjustments with any aspect of the application/recruitment process, please reach out to our Talent Acquisition Team via email at recruitment@chcc.nsw.gov.au

Want to apply?

The application process and further details, including the Position Description, can be found below.

Applications are to be submitted by 9pm (AEST, NSW) on the advertised closing date.

The City of Coffs Harbour is dedicated to fostering an inclusive and respectful workplace based on the principles of employment equity and diversity. We actively encourage applications from individuals from diverse backgrounds, regardless of race, religion, nationality, gender, sexual orientation, age, veteran or disability status.