• Passionate about people, process improvement, and making a real impact?
• Lead the way in delivering exceptional customer experiences.
• Permanent Full-Time opportunity, competitive salary and incredible benefits.

About the role

The City of Coffs Harbour is seeking a Team Leader Customer Experience to guide a passionate team in delivering outstanding service, whether face-to-face, over the phone, or online. In this role, you'll help customers access what they need quickly and easily, enable digital self-service, and ensure smooth operations through smart systems and efficient processes. With a strong focus on coaching, collaboration, and continuous improvement, you'll play a pivotal role in shaping how the City connects with its community.

Please refer to the Position Description for a more detailed understanding of the role.

About you

To be successful in this role, you'll bring a Diploma in Business Administration or Management (or equivalent experience), strong leadership experience in customer service operations, and a solid understanding of delivering high-quality service across multiple channels. Your excellent communications, problem-solving skills, and confidence with digital systems will help drive a culture of customer-first service and continuous improvement.

What's on offer?

• Competitive Salary (from $101k) depending on your capabilities and experience + 12% superannuation
• Permanent Full Time 35 hours per week
• Brand new office location at Yarrila Place!
• Flex time, flexible work arrangements and generous leave entitlements!
• Numerous benefits as outlined here!

About us

The City of Coffs Harbour strives to ensure the community and visitors can enjoy and grow the City's opportunities. We empower our people to innovate and work collaboratively with accountability and respect at the core of our approach. This is an excellent opportunity to be a part of a dynamic organisation and a thriving community in one of NSW's most beautiful regions. Check out the benefits of living on the Coffs Coast

Want to chat?

Please reach out to Chloe Woodgate, Acting Director Business Services at chloe.woodgate@chcc.nsw.gov.au or via phone 0447 688 740 to discuss the role in more detail.

If you have any queries around or require specific assistance or adjustments with any aspect of the application/recruitment process, please reach out to our Talent Acquisition Team via email at recruitment@chcc.nsw.gov.au

Want to apply?

To download the PD, and to apply for this job go to: https://coffsharbour.recruitmenthub.com.au/Positions-Vacant & enter ref code: 6832772.

Applications are to be submitted by 9pm (AEST, NSW) on 30 Novermber 2025.

The City of Coffs Harbour is dedicated to fostering an inclusive and respectful workplace based on the principles of employment equity and diversity. We actively encourage applications from individuals from diverse backgrounds, regardless of race, religion, nationality, gender, sexual orientation, age, veteran or disability status.